Refund Policy

At KÖYA, we are committed to delivering luxury and quality at an affordable price.

Due to the hygienic nature of our products and our commitment to customer safety, we do not accept returns or offer refunds.

Please ensure you review your order carefully before completing your purchase. If your item arrives damaged or defective, please contact us within 48 hours of delivery at koyakosmetic@gmail.com with photos and a description of the issue, and we will work with you to resolve it.

Thank you for choosing KÖYA where beauty meets effortless application.