Shipping Policy
Thank you for shopping with KÖYA Kosmetics. Below is everything you need to know about our shipping process, costs, and estimated delivery times.
We want to ensure your KÖYA brushes reach you quickly and safely. Below are our shipping options.
A Legal Disclaimer
The information provided by KÖYA Kosmetics on our website, product packaging, and promotional materials is for general informational purposes only. All content, including product descriptions, ingredients, and skincare tips, is not intended to substitute professional medical advice, diagnosis, or treatment.
Always consult with a qualified healthcare professional or dermatologist before using any new skincare products, especially if you have sensitive skin, allergies, or existing medical conditions.
While we strive to ensure the accuracy and safety of all our products, KÖYA Kosmetics is not liable for any individual reaction to any particular ingredient. Customers are encouraged to perform a patch test before full use.
By purchasing our products, you agree that KÖYA Kosmetics will not be held responsible for any adverse effects or damages resulting from product use or misuse.
All products are for external use only.
If you experience any irritation, discontinue use immediately and seek medical advice if necessary.
📦 Order Processing
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All orders are processed within 1–5 business days (excluding weekends and holidays).
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Once your order is processed and shipped, you’ll receive a confirmation email with tracking information.
🌍 Shipping Locations
We currently ship to:
United Kingdom
Europe
United States & Canada
Selected International Destinations (subject to availability)
🚚 Shipping Times & Rates
📦 Standard Shipping
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UK Delivery Time : £4.60 - 2-5 business days
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Europe Delivery Time : £7.95 - 5- 8 business days
International Shipping 🌍
We offer worldwide shipping so beauty lovers everywhere can enjoy KÖYA brushes!
📦 Standard International Shipping
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Delivery Time: 7-14 business days (may vary by location)
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Cost: £9.99 - £19.99 (calculated at checkout based on destination)
🚀 Express International Shipping
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Delivery Time: 3-7 business days
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Cost: £24.99+ (varies by location)
❗ Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us within 5 days of the delivery date at Koyakosmetic@gmail.com .
We’ll work with you to resolve the issue as quickly as possible.
📬 Shipping Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for packages lost due to incorrect addresses provided at checkout.
✨ Questions?
We’re here to help! Contact us anytime at koyakosmetic@gmail.com
